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Your agents can now simply press a key if the call recipient no longer wishes to receive calls from your organization. Since Congress passed the new FTC regulations, it is now more important than ever that your automatic dialer gives call recipients the option to be removed from your calling lists. However, another important FTC regulation is all but ignored by most predictive dialers. Like some dialers, we fully support a Do Not Call list check prior to calling your phone lists. More than just "Do Not Call" list verification. This eliminates busy signals, answering machines, etc.įinally Smart telephone dialers place calls, play recorded messages and prompts, and pass the calls to your agents only when the called individual A Predictive Dialer is more sophisticated because the dialerĪutomatically calls several numbers and only passes a call to your agent when a person has been contacted. The agent usually has a few seconds to view the call information, but cannot stop the call process. Progressive dialing passes the call information to the agent at the same time the number is being dialed. The agent can decide not to initiate the call. Preview dialing allows your phone agents to view the call information prior to the call being placed. There are several types of telephone dialing.
#AUTOMATIC PHONE DIALER APP PLUS#
Plus the PACER phone system can connect calls to your employees who are working at home or in remote offices.Īutomatic telephone dialing is a feature of the PACER and WIZARD automatic dialers where phone numbersįrom a computer managed list are automatically called and distributed to you agents. With the optional IVR systems available, callers can perform self-help functions without speaking with your agents by making simple selections using the keypad on their phone sets. And the PACER and WIZARD have auto dialer capabilities that cannot be found in most of these larger phone systems.
#AUTOMATIC PHONE DIALER APP SOFTWARE#
Calls are either initiated by the telephone dialer or accepted from the outside and distributed in an intelligent fashion to your service agents using ACD systems.ĭeveloped with industry standard components (Dialogic, Intel, and Windows), our PACER phone dialer software has features and functions that can only be found in large scale PBX’s, but at a fraction of the cost.
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The PACER system is our digital phone system for medium to large scale phone centers, whereas our WIZARD phone system is an analog phone line system. The PACER and WIZARD automated dialers are state-of-the-art telecom servers that handle inbound and outbound phone calls for small to large call centers.